Refund Policy

SmartQuote is operated by Oliver Chifadza, trading as SmartQuote in South Africa. We want you to be happy with the service, so every paid subscription comes with a 30-day money-back guarantee.

30-day money-back guarantee

If you are not satisfied with your purchase, you can request a full refund within 30 days of the order date, for any reason. This applies to your first payment on a paid plan and to any monthly renewal within that 30-day window.

How to request a refund

Refunds are processed by our payment provider, Paddle, who is the Merchant of Record for all our orders. You can request a refund in either of these ways:

• Visit paddle.net and look up your order using the email address you used at checkout, then request a refund there.
• Email us at ochifadza@gmail.com with your order details and we will arrange it for you.

Once approved, the refund is returned to your original payment method. Depending on your bank or card issuer, it can take up to 10 business days to appear on your statement.

Cancelling your subscription

You can cancel your subscription at any time. Cancelling stops future renewals — you keep access to your paid features until the end of the billing period you have already paid for. Cancelling on its own does not trigger a refund; request one using the steps above if you are within the 30-day window.

Free plan

The Free plan costs nothing, so no refund is needed. You can downgrade to it at any time and keep using SmartQuote within the Free plan limits.

Questions

Any questions about billing or refunds: ochifadza@gmail.com. You can also read Paddle's refund policy.